Privacy Statement

2.1 Account Information

• Email Address: Used for account identification, authentication, and communication
• First Name: Used for personalization and account management
• Last Name: Used for account identification and support
• Organization Information: Company name and related details

2.2 Usage Information

We automatically collect information about how you use the Service, including:

• Service access logs and timestamps
• Bandwidth scheduling activities
• Service configuration changes
• Error logs and troubleshooting data

2.3 Support Information

When you use our support chat (Crisp), we collect:

• Chat conversation history
• Technical support information you provide
• Device and browser information collected by Crisp
• IP addresses and location data collected by Crisp

Our support chat is powered by Crisp. For information about how Crisp collects and processes data, please review their Privacy Policy: https://crisp.chat/en/privacy/

2.4 Technical Information

• Authentication tokens and session data
• Service configuration and preferences
• System logs and error reports

3.1 Service Functionality

• To provide, maintain, and improve the Service
• To authenticate users and manage accounts
• To process bandwidth scheduling requests
• To monitor service performance and availability

3.2 Technical Support

• To respond to your support requests
• To troubleshoot technical issues
• To analyze and resolve service problems
• To communicate with you about service-related matters

3.3 Service Administration

• To manage your account and access permissions
• To enforce our Terms of Service
• To detect and prevent fraud or abuse
• To comply with legal obligations

3.4 Communication

• To send service-related notifications
• To respond to your inquiries
• To provide important service updates

4.1 Data Storage Infrastructure

• Your data is stored using Google Cloud Platform (Firebase)
• Data is stored in secure, encrypted databases
• We use industry-standard security measures to protect your information

4.2 Data Location

• Data is stored in Google Cloud data centers
• Data may be stored in multiple geographic locations for redundancy
• We do not control the specific geographic location of Firebase data storage

4.3 Google Cloud Platform

• Firebase is operated by Google LLC
• Your use of our Service is subject to Google's data processing practices
• For more information about Google's data practices, see: https://cloud.google.com/security/privacy

5.1 Service Providers

We share your information with the following service providers:

• Google Cloud Platform (Firebase): Data storage and backend services
• Crisp Chat: Customer support chat functionality

5.2 No Sale of Data

• We do not sell your personal information
• We do not share your information with third parties for marketing purposes
• We only share data as necessary to provide the Service

5.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Respond to valid legal requests
• Protect our rights and property
• Prevent harm or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6.1 Security Measures

We implement reasonable security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Secure data centers operated by Google Cloud Platform

6.2 Your Responsibilities

• Keep your account credentials confidential
• Use strong, unique passwords
• Notify us immediately of any unauthorized access
• Log out when using shared devices

6.3 Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

7.1 Access and Correction

• You may access and update your account information through the Service
• You may request corrections to inaccurate information
• Contact us to exercise these rights

7.2 Data Deletion

• You may request deletion of your account and associated data
• Some information may be retained as required by law or for legitimate business purposes
• Deletion requests will be processed within a reasonable timeframe

7.3 Data Portability

• You may request a copy of your data in a machine-readable format
• Contact us to request data export

7.4 Opt-Out Rights

• You may opt out of non-essential communications
• You may disable Crisp chat if you prefer not to use support chat features
• Some communications are necessary for Service operation

7.5 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure or right to be forgotten
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

7.6 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale, though we do not sell your data
• Right to non-discrimination

8.1 Cookies Used

• Authentication Cookies: Required for Service functionality
• Session Cookies: Used to maintain your session
• Crisp Chat Cookies: Used by Crisp for chat functionality

8.2 Third-Party Cookies

• Crisp Chat may set cookies for support functionality
• Google Cloud Platform may use cookies for service operation
• We do not use advertising or marketing cookies

8.3 Cookie Management

• Most browsers allow you to manage cookie preferences
• Disabling cookies may affect Service functionality
• Essential cookies cannot be disabled without impacting Service access

10.1 Data Transfers

• Your data may be transferred to and stored in countries other than your country of residence
• Data is stored in Google Cloud data centers, which may be located globally
• We ensure appropriate safeguards are in place for international transfers

10.2 Adequate Safeguards

• We rely on Google Cloud Platform's data processing agreements
• We implement standard contractual clauses where applicable
• We comply with applicable data protection laws

11.1 Retention Period

• We retain your account information while your account is active
• We retain service logs and troubleshooting data as necessary for Service operation
• We retain data as required by law or for legitimate business purposes

11.2 Deletion

• Upon account termination, we will delete your data within a reasonable timeframe
• Some information may be retained for legal compliance or dispute resolution
• Backup data may be retained for a limited period

12.1 Updates

• We may update this Privacy Statement from time to time
• Material changes will be communicated to you via email or Service notification
• The Last Updated date at the top indicates when changes were made

12.2 Continued Use

• Continued use of the Service after changes constitutes acceptance
• If you do not agree to changes, you may terminate your account